Capitec & TymeBank Beneficiaries – In a critical move to ensure uninterrupted social grant payments, the South African Social Security Agency (SASSA) has issued a final notice to all Capitec Bank and TymeBank beneficiaries. Those receiving their grants through these two banks are required to complete a reverification process before 28 August 2025. Failure to comply may result in suspended or delayed payments for the August–September grant cycle, affecting millions of vulnerable South Africans relying on financial aid. SASSA’s announcement has sparked concern across communities, especially among older persons, parents receiving Child Support Grants, and unemployed individuals dependent on the SRD R370 grant. The agency confirmed that a high number of failed or mismatched verification issues were detected in Capitec and TymeBank accounts, prompting an urgent reverification campaign. Beneficiaries must ensure that their banking details exactly match the ones registered in their SASSA profile to avoid disbursement issues. The reverification process can be completed online through the SASSA website or by visiting the nearest SASSA local office. This requirement applies to all grant types—Old Age Grant, Disability Grant, Child Support Grant, and the SRD R370. If you’re a Capitec or TymeBank beneficiary and you haven’t received your August grant yet, this notice could be the reason. Let’s explore all the important aspects of this announcement, including deadlines, steps to reverify, affected categories, and how to avoid delays.
Who Must Reverify Before 28 August?
SASSA has specified which groups are required to complete the reverification process immediately.
- Capitec Bank account holders receiving any SASSA grant
- TymeBank account holders linked to SASSA grant profiles
- Beneficiaries flagged for mismatched or unverifiable bank details
- Individuals receiving SRD R370, Older Persons, or Disability Grants
- Child Support Grant recipients with failed bank verification
- Users who recently changed banks without updating SASSA
- Anyone who received SMS/email from SASSA requesting reverification
Why Is SASSA Requiring Reverification Now?
The reverification campaign aims to resolve technical mismatches between beneficiary profiles and bank details.
- Increasing cases of fraud and identity misuse
- Large number of payments returned due to incorrect details
- Bank accounts not matching ID numbers on SASSA files
- SRD R370 beneficiaries switching bank accounts without informing SASSA
- Migration of grants to digital platforms requiring stricter validation
Common Verification Errors Detected by SASSA
Many beneficiaries face delays due to common issues in their account info.
- Surname or ID does not match bank account records
- Bank account holder is different from the SASSA grant recipient
- Inactive or closed Capitec/TymeBank accounts
- SRD grant applicants not switching from eWallet to bank deposit
- Unregistered mobile numbers linked to SASSA profile
Step-by-Step Guide to Reverify Your Details Online
SASSA has made it simple for beneficiaries to complete reverification in just a few steps.
- Visit the official SASSA website: https://srd.sassa.gov.za
- Scroll down to the section titled “Update Your Banking Details”
- Enter your ID number and submit
- Wait for the secure SMS link sent to your phone
- Click the link and choose Capitec/TymeBank as your bank
- Enter the correct bank account details and verify ID match
- Confirm and wait for the success message
What If You Can’t Access the Online Portal?
For those without internet access, SASSA offices remain open for manual reverification.
- Visit the nearest SASSA local office
- Bring your original South African ID and bank confirmation letter
- Ask for assistance at the information desk
- Complete and sign the verification update form
- Submit all supporting documents (proof of residence, bank statement, etc.)
Key Deadlines and Risk of Missing the Reverification
Beneficiaries must act fast before the deadline of 28 August 2025.
- All reverifications must be completed by 11:59 PM on 28 August
- Missed deadline = suspended payment for August–September grant cycle
- Delayed verification may shift payout to October
- SRD R370, Child Grant, and Pensioners most at risk
- Reverification confirmation takes up to 7 days—don’t wait last minute
Which Grants and Payouts Are Affected?
Every grant category distributed through Capitec and TymeBank could face disruption if not reverified.
| Grant Type | Affected? | Required Action | Deadline | Bank Mismatch Impact |
|---|---|---|---|---|
| Old Age Pension | Yes | Update bank details | 28 Aug 2025 | Delayed Payment |
| Disability Grant | Yes | Confirm Capitec/TymeBank match | 28 Aug 2025 | Grant Freeze |
| Child Support Grant | Yes | Reverify child guardian account | 28 Aug 2025 | Non-payment Risk |
| Foster Child Grant | Yes | Verify with ID & child docs | 28 Aug 2025 | Late Disbursement |
| SRD R370 Grant | Yes | Update via srd.sassa.gov.za | 28 Aug 2025 | Auto-Rejection |
| Grant-in-Aid | Yes | Manual reverification in-office | 28 Aug 2025 | Exclusion from Cycle |
| War Veterans Grant | Yes | Confirm beneficiary ID match | 28 Aug 2025 | Delay for 60+ Days |
Payout Timeline After Reverification (Tentative)
If you complete reverification on time, expect grant disbursements as follows:
| Reverified Date | Expected Payout Week | Grant Type Affected | Status Message on App |
|---|---|---|---|
| Before 20 August | 26–30 August | All Grants | Payment Scheduled |
| 21–25 August | 2–6 September | SRD, Child, Disability | Payment Under Review |
| After 26 August | After 10 September | All (Delayed) | Verification Incomplete |
What Beneficiaries Should Do Immediately
To avoid any interruption, SASSA urges the following actions.
- Check your SMS or email for a reverification notice
- Log in to https://srd.sassa.gov.za to update banking details
- Double-check that your ID and bank account are in your name
- Contact SASSA if your number or email has changed
- Visit your bank if unsure about your account verification status
Banking Tips for Capitec and TymeBank Users
SASSA has observed most issues coming from these two banks.
- Capitec users: Ensure your “Global One” account is active
- TymeBank users: Update online profile with correct ID
- Avoid using someone else’s bank account
- Use an account that supports debit orders and grant deposits
Real-Life Example: Why This Matters
Nomsa, a 67-year-old pensioner from Mpumalanga, failed to reverify her TymeBank account and missed her R2,090 grant payment in August. After visiting her local SASSA office and updating her bank ID match, her payment was restored within 10 days. Don’t wait—act now to avoid similar hardship.
Real-Life Example: Youth SRD Beneficiaries at Risk
Tebogo, a 22-year-old from Gauteng receiving the SRD R370 grant via Capitec, didn’t update his switched account details. His payment was rejected twice until he completed the reverification. He now gets regular payments on the 4th of each month.
Department Contact Information for Help
If you’re confused or facing issues with the reverification process, contact SASSA immediately:
| Department/Office | Contact Number | Email Address | Office Hours |
|---|---|---|---|
| SASSA Toll-Free Line | 0800 60 10 11 | [email protected] | Mon–Fri: 8AM–4PM |
| SASSA Head Office | 012 400 2000 | [email protected] | Mon–Fri: 8AM–4PM |
| SRD Online Queries | N/A | [email protected] | 24/7 Email Access |
| Capitec Support | 0860 10 20 43 | [email protected] | 24/7 Call Center |
| TymeBank Support | 0860 999 119 | [email protected] | 24/7 Customer Support |
Please complete the reverification process before 28 August 2025 to avoid missing your much-needed payment. If your payment hasn’t reflected or your status still shows “banking details pending,” it’s a strong sign you haven’t completed this crucial step. Visit the SASSA site or call the hotline immediately.
FAQs of Capitec & TymeBank Beneficiaries
Q1. What happens if I miss the 28 August deadline?
Your grant payment may be delayed or suspended until verification is completed.
Q2. Can I reverify if I’ve already received an August grant?
Yes, especially if your September payment status is still “pending.”
Q3. Do I need to visit SASSA in person?
Only if you cannot access the online platform or need help updating ID-linked bank info.
Q4. Is this only for Capitec and TymeBank users?
Primarily yes, but any user who received a reverification request must comply.
Q5. How long does it take to reflect after reverifying?
Usually 5–7 working days, depending on bank confirmation and SASSA approval.
